General Information

We hope you have found all the information that you required; if not please telephone our offices today and we will put you in contact with one of our dedicated technicians.

If you would like information about mattress cleaning and anti-allergen treatments or non-chemical methods these are all available to you. See Stain removal and treatments page for further information.

If you would like a free environmental health check please telephone our office and we will arrange an appointment with you. Exeter 01392 670700

Terms and conditions -

48-hours notice for all cancellation of all appointment bookings and including all quotations will require 48-hours notice. Where notification is not received and the Company has incurred expenses, the client will be invoiced for all such expenses.

There is a 14-day call-off period available to all contractual clients. (These are all clients that have been issued with any cleaning contract from Martins Cleaning Services Ltd)

Should cancellation notification not be given there will be a fee incurred as per our terms and conditions of trading.

Company Policy - All cleaning must be inspected by the tenant, landlord, or client upon our departure. It remains your responsibility to fully inspect the premises upon our cleaners departure. Any areas of cleaning service must be raised at this time. We do not enter into any 3rd party disputes and disputes arising from the deposit protection scheme. We do not generally offer kitchen or household appliance cleaning, there may be a rare occasion that this may be offered, this will be made clear in writing, otherwise this service will not form any part of your/our contract.

Clients MUST set out their instructions in writing, particularly where they have a defined cleaning specification. We do not accept blame where clients are not available to pre-inspect and re-inspect their property or the property in question.

ALL CLEANING SERVICES PROVIDED: All cleaning PROVIDED by Martins Cleaning Services Ltd must be inspected in full upon our departure. It remains your responsibility to fully inspect the premises upon our cleaners departure. Any areas of cleaning service must be raised at this time. Our time is valuable!

Our terms and conditions of trading will be shown on all invoices raised by the Company including terms of payments.

Credit must first be agreed by the Company in writing otherwise invoices will become payable immediately.

Bartercard payments are accepted by the Company and only upon formal agreement with the Company at quotation stage. Bartercard is subject to our terms and conditions of service.

CONTRACTS -

Where contracts have been issued to clients those terms and conditions of service are valid as soon as any work is undertaken. These terms and conditions of service do also apply where a contract has not been signed and services have commenced and are accepted.

Like any business Martins Cleaning Services Ltd use contractual figures for budgets throughout the year and therefore contracts cannot be broken. We do however offer a 14-day call-off period and/or one-month service trial at the commencement of our contracts in order to provide our clients with the opportunity to break any arrangement within this early stage.

THANK YOU FOR YOUR BUSINESS -

PLEASE DO NOT HESITATE TO CONTACT US IF YOU HAVE ANY QUESTIONS

Company statement -

We have proven stategies used to gain new business. Our proven accreditations speak for themselves along with our experience within the cleaning industry.

Martins Cleaning Services Ltd is an appoved member of the Devon County Council Buy with confidence scheme - you can be confident knowing you have choosen a reputable cleaning company.